Refund policy

Refund policy

  • Octagon Computer Superstore warrants this product/unit under normal use to be free from any defective materials workmanship within the specified warranty period. Should the product/unit require servicing, during the warranty, Octagon Computer Superstore will repair or replace any defective parts free of charge subject to terms and conditions applied herein. Products with warranty card shall be brought to the authorized service center specified in the warranty card.

  • Date of original purchase should be properly indicated in the warranty certificate. After the warranty period, Octagon Computer Superstore, will bill you the cost of all service calls, labor and replacements parts.

  • The warranty list must be presented together with the Proof of Purchase whenever the product/unit requires servicing within the warranty period.

  • The warranty becomes null and void if the warranty sticker is tampered or missing, or if the unit is serviced by an unauthorized service center or third person.

  • For Printer that has been found using Refillable inks, Injectable inks, Continues ink System (CIS) will automatically Void the Warranty.

  • Warranty service will be provided only for carry-in units to the store or to any authorized service center. Warranty service does not cover home/outside service.

  • Octagon Computer Superstore does not provide service unit whenever the product/unit requires servicing within the warranty period.

  • Octagon Computer Superstore does not repair, restore, or install any pirated software even the unit is under Warranty.

  • This Warranty does not cover any damage due to accident, transport, misuse, tampering, mishandling, negligence, natural disaster, pest, infestation, defect/malfunctions caused by viruses and software incompatibility, use of the product voltages other than designated, or where the unit has been installed, maintained or operated not in accordance with the instruction manual.

  • This warranty does not cover casing, knobs, labels and other external parts, free items, accessories (adaptor plug, adaptors, printer cables, detachable trays, feeders and covers) and consumables (ink tanks, ink cartridges, printer heads, refills, print media and CD recordable disks).

  • If necessary, back up your valuable files before bringing in your unit, Octagon Computer superstore will not liable to any loss of data or files in your computer.

  • Any repair or modification not authorized by Octagon Computer Superstore will invalidate this warranty.

  • Freight cost in case where product/unit, has to be shipped back to customer will be for the account of the customer.

  • For out of warranty product/unit, corresponding service fee (labor and parts) will be charged to the customer accordingly.

  • In case of unit replacement all accessories and box must be return in  complete package and in good conditions.
  • Replacement Procedure: Seven days Return, Seven days Replacement policy. Items purchase more than seven days are subject for repair.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.