ONLINE TO OFFLINE POLICY

Customer Policy for Online to Offline Orders

Welcome to our Online to Offline Ordering Service! We aim to provide you with a seamless and convenient experience. Below are the key policies that govern our online to offline order process:

1. Order Placement
Order Confirmation: Once you place an order online, you will receive a confirmation email with your order details . Please review this information to ensure accuracy.
Inventory Availability: The inventory of our branches is not sync on our online store; you can message Us for the availability of the products.
2. Payment
Payment Method: After checkout you can choose the area of your pick up location then click "In-store payment". 
Secure Transactions: We'll use In store payment for your security. Your financial details are secure with us.
Refunds and Returns: Refunds and Return is a same policy in our physical store and we do not accept "Change of Mind Reason" for return/refund request.
3. Pickup and Delivery
Pickup Instructions: Choose a designated pickup location and time during checkout. Bring your order confirmation that you received via email and a valid ID when picking up your order. Our staff will verify your details to ensure a smooth pickup experience.
Delivery: We do not allowed delivery to make sure that your item will be tested and safe during pick up.
Order Verification: We may verify your order details and identity to prevent errors and ensure that the correct order is provided.
4. Customer Service
Support: For any questions or issues regarding your online order, please contact our customer support team via email, phone, or live chat. on website or any social media . We are here to assist you with any concerns.
Issue Resolution: If you encounter any problems with your order, such as delays or incorrect items, please inform us immediately so we can resolve the issue as quickly as possible.
5. Privacy and Security
Data Protection: We are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. Please review it for more details.
Sales Tax: Sales tax will be applied based on your location and the nature of the products ordered.
6. Accessibility
Accessibility Features: We strive to make our online ordering and pickup processes accessible to all customers. If you require assistance, please let us know when placing your order or when contacting customer support.
7. Feedback
Your Feedback: We value your feedback and use it to improve our services. After receiving your order, you may be invited to provide feedback on your experience. Your input helps us serve you better.
8. Policy Changes
Updates: We may update these policies from time to time. Any changes will be communicated through our website or via email. Please review our policies periodically to stay informed.

Thank you for choosing our Online to Offline Ordering Service. We look forward to serving you!