Delivery Policy

We are committed to providing reliable and efficient Nationwide Service. Please review our delivery policy for details about our nationwide delivery and Cash on Delivery (COD) availability.


Nationwide Service: Through our reliable third-party logistics partners, we provide delivery services throughout the whole nation. We want to make sure your order gets to you as soon as possible, no matter if you live in a big city or a rural place.

Delivery Charges and Options

Standard shipping: Depending on your location, our standard shipping service typically takes 5 to 7 business days. Depending on regional logistics and order volume, delivery times may change.Delivery Fees: The cost of shipping an order is decided by its destination, weight (width x length x height = 3500). Before you complete your transaction at checkout, these fees will be computed and shown.

Order Cash on Delivery (COD)

COD Availability: For orders totaling less than 20,000 pesos, we accept Cash on Delivery (COD) as a form of payment. This enables you to receive your order and pay with cash.
Limitations on COD: Orders totaling 20,000 pesos or more are not eligible for COD. If your order exceeds this amount, please choose a different payment option when checking out.

Order Fulfillment and Distribution

Order processing takes place between one or two business days after payment confirmation. Orders placed on public holidays or weekends will be fulfilled the next working day.
Notification of Dispatch: You will receive an email with tracking details as soon as your item is shipped, enabling you to keep an eye on the progress of your delivery.

Delivery Confirmation

Delivery Confirmation: After successful delivery, you will receive a confirmation via email. Please keep this confirmation for your records.

Unfulfilled Orders

Redelivery: Our logistics partner will try to redeliver your order the following business day if you are not home when it is delivered. Rescheduled delivery or pick-up from a specified location may also be offered to you.
Contact Us: Please message us on Facebook if you need assistance or if your delivery is delayed.

Delivery Issues


Order Issues: Should you encounter any problems with your delivery, such as receiving damaged or incorrect items, please contact us. We will work to resolve the issue promptly.
Lost Packages: In the unlikely event that your package is lost during transit, please get in touch with us for assistance. We will investigate the issue and provide a resolution.

Record your Unboxing


Proof of Condition: Recording unboxings provides evidence of the condition of the product at the time of delivery. This is crucial for resolving disputes related to damaged or incorrect items, as it shows the item as it was received.
Verification of Contents: It ensures that the contents of the package match what was ordered.Clear Evidence: By offering clear evidence, the recorded video can assist in expeditiously addressing consumer complaints in the event of any problems, such as missing items or product flaws.Privacy and Security: Make sure that recordings are only utilized for the intended purpose and are stored securely. When managing video recordings, privacy and data protection standards need to be followed.

 

Attention:
In case you will not be able to personally receive your order, please provide an authorization letter and proof of your authorized person’s identity (government ID). You will receive notifications to keep you informed of the progress of your order. Additionally, you may always check the status of your order by logging into your account.


Delivery delays may occur if there are unfavorable weather conditions and other occasion. However, we will keep you updated and do all within our power to deliver your order as quickly as feasible
Cash On Delivery COD is only applicable on below 20,000 worth or item.
We do not accept Change of Mind reason for refund/replacement request.

Return/Refund Request
You can request a Return/Replacement Request if your item is proven as:

  • Damage(during shipping)
  • Wrong Item
  • Wrong Variation
Please inspect your order upon receiving and video/picture your unboxing. contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please make sure that time item must same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Exceptions / non-returnable/replaceable items

  • Items without any damage (e.g. Change of mind)
  • Items purchased during a sale, discounted items and/or made with promotional codes are strictly non-returnable/non-refundable
  • Printer that used (installed inks)
  • Any items that have been used
  • Any items that are not returned within 7 days after delivery.
  • Any items not purchased directly through our Shopee , Lazada store and our website 
  • Any items with damage caused by the customer.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will contact you, so our company can transfer the cost.

Contact Us
Customer Support: For questions or concerns about delivery or Cash on Delivery (COD), please reach out to our customer support team at ocs@octagon.com.ph